Every customer prefers to have an incredible vacation and great hospitality. Therefore, it is essential to answer the question: What does good hospitality mean in the travel industry?
When going on a vacation, most customers must have exceptional and comfortable accommodation, making them feel like they are at the commodity of their homes, but still in another touristic location. Different, new, quality food is among the top 5 requirements, and the offers for various events or visits provided by hotels or tourist agencies will bring much value.
There are listed different elements that could be vital when traveling, but the most important are:
- Food and Beverages – exceptional food and beverages to satisfy the tastes of each customer
- Lodging- comfortable and clean accommodation
- Recreation- spots for playing sports, hanging with other people, providing the ability for networking with other people
- Travel and Tourism – offering different activities and short trips that will include meeting the touristic area and culture with excellent transportation
- Quality- provided stability and security for the tourists while on vacation, providing excellent services and products.
5 elements of hospitality explained
The travel industry is a million-dollar industry that depends on giving satisfaction, following trends, and allowing leisure time for its customers.
A hospitality unit consists of different aspects and elements gathered into various fields, such as servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, human resources, etc. However, every good touristic facility should pay attention to five key elements to provide excellent hospitality to their customers.
- Food and Beverages – The most significant element in providing excellent hospitality is the F&B element, which is essential to the tourism industry. Supplying and delivering food and beverages that are high-quality, nutritious, and satisfactory to the guests, prepared in the restaurant of the touristic facility, will benefit the guests and will be beneficial for the facility as well. Hiring the best chefs, preparing meals with fresh ingredients, and offering healthy food could bring hospitality to a higher level.
- Lodging – Providing excellent accommodation that will make the guests feel the commodity of their homes is the goal when it comes to realizing this element. Additionally, offering customers different types of lodging in one facility to satisfy their needs will bring value, satisfaction, and the possibility of another visit to the facility.
- Recreation – This element is essential to be taken and included when welcoming guests because by recreational activities allow tourists to refresh their minds and bodies and share relaxation with their companions on the trip. Therefore, offering recreative services such as organizing visits to museums and zoos and organizing sports events could improve hospitality.
- Travel and Tourism – This element represents the ability to help and provide tourists with transportation services from one place to another. Therefore, this element must deliver excellent and comfortable service while transporting them from one place to another to achieve hospitality to a satisfactory level and satisfied customers that will continue to use this service while they are on vacation.
- Quality – One of the critical factors when welcoming guests is to provide quality. In the touristic industry, quality is defined as creating services and products that satisfy tourists, fulfill all their expectations, and provide stability while they are on vacation. Yet, at the same time, quality should be delivered in all of the previous four elements to improve and promote great hospitality.
Conclusion
The sign that great hospitality is provided is seen through the customer’s satisfaction and future recommendations. Regardless, fundamental and critical aspects should be considered to reach and achieve hospitality to a satisfactory level that will give value to the travelers.
Keeping in mind all of these crucial elements that must be provided when traveling, you can decide which of your expectations, needs, and wishes should be met on your next traveling adventure.
References
- What Are the 4 Segments of the Hospitality Industry https://www.hospitalitynet.org/opinion/4082318.html
- Five Elements That Make Guests Feel at Home in Hotels https://lodgingmagazine.com/five-elements-that-make-guests-feel-at-home-in-hotels/
- What Are the Five Elements of Hospitality? https://bdtravelbook.com/qa/what-are-the-five-elements-of-hospitality.html#title-14
